Lesson 1: Orientation


What are the Troyer key principles and values?

  • Troyer mission:  deliver safe and timely oilfield services and fluid transportation with a skilled and motivated team throughout Western Canada
  • Troyer Vision:  be a company where integrity, generosity, employee ownership and personal initiative enriches lives, builds community, and drives diversified and sustained growth
  • Troyer Goal:  operate our Rail Terminal Facilities in a manner that is safe, environmentally protected, and quality assured


What are the key points of Rail Terminal Operation?

  • Provision of Information and Training
    • Rail Terminal Orientation Handbook
    • Orientation training for operational practices, rules and responsibilities, working procedures, and emergency response
  • Rail Terminal Locations
    • Fort Nelson, BC
    • Fort St John, BC
  • What do Rail Terminal Facilities provide?
    • Storage:  fluid products are off loaded (via rail tank car or truck) and stored in bulk tank containers
    • Distribution:  fluid products are distributed to customer locations via tank truck or rail tank cars
  • What are the basic expectations of all workers?
    • Follow terminal facility rules and procedures
    • Receive on site instruction


What are the four primary responsibilities expected of all workers?

  1. Obey facility rules
  2. Participate in a facility orientation
  3. Conduct work according to procedures
  4. Report all incidents to the facility operator or branch


What are the eight rules for working at Rail Terminal facilities?

  1. Obey facility signage
  2. Use Personal Protective equipment
  3. Refuse unsafe work
  4. Shut off all ignition sources before beginning job activities
  5. Operate equipment in a safe and responsible manner
  6. Never come to work at a facility while impaired
  7. Identify and control all worksite hazards (use proper safeguards)
  8. Take immediate action to address emergency situations

Troyer has developed work procedures for two personnel categories:

  1. Facility operators (persons who manage and coordinate facility activities)
  2. Visiting workers (truck drivers, trades contractors)


What are the four key preparation steps when visiting a Rail Terminal facility?

  1. Pay attention to informational signage at the entrance and within the facility
  2. Park your vehicle in a safe and effective location to conduct work
  3. Perform a Job Safety Analysis (JSA) to identify hazards and install controls
  4. Participate in an on site orientation if you are a first time visitor


What are the key work steps for truck drivers?

  1. Block wheels, attach grounding cable
  2. To avoid spillage, with the cap in place, “shrink” the hose by applying suction
  3. Remove cap with suction on, attach to the load box, and secure connections
  4. Proceed to the destination tank, check gauge, and open proper valves
  5. Open truck and load box valves in accordance with procedure
  6. Begin the loading process
  7. Conduct a walk around to ensure no spillage or contamination
  8. Monitor truck load meters and fill tank compartments to proper levels
  9. Shut down the load process in the reverse order
  10. With suction on, walk the load hose back to truck to remove all fluid
  11. Close truck and trailer valves and cap vent line openings
  12. Close the load box relief valve and disconnect load hose; keep end elevated
  13. Secure all equipment and remove ground cable and wheel blocks
  14. Conduct final walk around and inspect for contamination


What are the key things all workers need to know in the event of an emergency?

  • Be aware of emergency signage at the entrance and throughout the facility
  • Know the mustering locations and move quickly to those areas if a facility evacuation is required
  • Know the locations of emergency equipment
    • Fire extinguishers – at each tank berm
    • Pail spill kits – at each tank berm
    • Drum spill container – centrally located at each facility
    • First Aid kits – located in the on site portable building
  • Know the basic expectations for emergency response
    • Never respond to any emergency if you are not trained and equipped
    • Fire – activate an extinguisher and use the P.A.S.S. method
    • Spill – contain the spill and provide recovery efforts
    • Medical – provide first aid and stabilize the victim until help arrives

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Rail Terminal Orientation

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1) The Troyer mission is to deliver safe and timely oilfield services.

2) The Troyer Goal is to protect life, the environment, and quality

3) Our three key Values are Integrity, Respect, and Excellence

4) Troyer Rail Terminals are located in Fort Nelson and Grande Prairie

5) Refusing unsafe work is a key facility rule

6) A JSA must be performed before starting work at a facility

Multiple Choice

7) A worker’s key responsibilities are

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8) Rail Facility rules include

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9) The most important work steps for the load/unload process include

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10) Before starting work at a facility, make sure you

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